Slotsgem Privacy Policy

At Slotsgem, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play and withdraw on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account or using our services, you agree to the practices described below.

Information We Collect

We at Slotsgem collect several categories of information in order to provide, secure and improve our services. Some data is given directly by you, while other data is gathered automatically as you browse and play.

• We gather registration details such as your name, date of birth, email address, phone number, country of residence and chosen account currency.
• We collect verification documents, including proof of identity and proof of address, as required by our licence under the Curacao Gaming Control Board.
• We record payment information connected to deposits and withdrawals, including card details, e-wallet identifiers or crypto wallet addresses.
• We track your gaming activity, including games played, bets placed, bonus usage and wagering progress, to manage your account and improve our services.
• We automatically collect technical data such as your IP address, device type, browser version, operating system and login timestamps.
• We use cookies and similar technologies to recognise your device, remember preferences and analyse traffic across Slotsgem.

Information Collected Through Support Channels

When you contact our support team via live chat, email or the contact form, we collect the content of your messages along with any attachments you send us. Our support team, available 24/7, uses this information solely to resolve your query and improve the quality of our customer service.

How We Use Your Data

We use your personal data for a range of legitimate business purposes connected to operating Slotsgem Casino responsibly and in compliance with our licence.

• We use your data to create and manage your account, verify your identity and prevent fraud or underage access.
• We process your payment details to handle deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, Jeton and supported cryptocurrencies.
• We analyse your gaming activity to calculate comp points, VIP levels, bonus eligibility and wagering completion.
• We send you relevant communications, including information about promotions such as our Friday reload bonus, Prize Drops or Fortune Wheel offers, where you have agreed to receive marketing.
• We use aggregated data to improve our website, mobile app and overall player experience.
• We retain data as required by applicable gaming regulations and anti-money laundering obligations.

Legal Basis for Processing

Our processing of your personal data is based on the performance of our contract with you, compliance with our legal and regulatory obligations under our Curacao Gaming Control Board licence (OGL/2024/1676/0905), our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent, such as for marketing communications or optional cookies.

Sharing of Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate Slotsgem effectively.

• We share data with payment providers and banks to process your deposits and withdrawals.
• We share data with identity verification providers to confirm your age and identity.
• We share data with game providers, including NetEnt, Pragmatic Play, Play'n GO and other partners, where required to deliver gameplay and determine results.
• We may disclose information to regulators, law enforcement or auditors when legally required.
• We may share data with IT and hosting providers who support our infrastructure under strict confidentiality obligations.

Cookies

Here at Slotsgem, we use cookies to remember your login session, language preference, currency and device settings. Cookies also allow us to measure traffic, understand which promotions perform well, and prevent fraudulent activity. You can control or disable cookies through your browser settings, though doing so may limit certain features of our site or app.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our VegasHero-style infrastructure — rather, our Slotsgem infrastructure — uses encryption for sensitive data such as payment details and passwords. Access to personal data is restricted to employees and partners who need it to perform their duties.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward, as required by gaming regulations, tax rules and anti-money laundering laws. Once these retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

Because we at Slotsgem serve players across markets including Australia, Canada, Germany, Austria, New Zealand, Spain, Poland and several other countries, your data may be transferred and processed outside your country of residence. We ensure that such transfers are protected by appropriate safeguards consistent with applicable data protection standards.

Children's Privacy

Our services are intended strictly for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Slotsgem after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our team through live chat, available 24/7, or by email at [email protected]. We are here to help with any concerns regarding your privacy while you enjoy slots, live dealer games and jackpots at Slotsgem.