Slotsgem Terms and Conditions

Welcome to Slotsgem Casino. These Terms and Conditions govern your access to and use of our website, games and services. By creating an account, you agree to be bound by the rules set out below. At Slotsgem, we recommend reading this document carefully before you deposit or play, as it covers eligibility, bonuses, payments and your rights as a player.

About Our Operator

Our platform is operated by Latcas B.V., a company registered in Curacao under company number 165403, incorporated in 2023. We hold a valid licence issued by the Curacao Gaming Control Board (GCB), licence No. OGL/2024/1676/0905. Here at SlotsGem, we operate under the regulatory framework of this licence and are required to comply with its conditions at all times.

Eligibility and Account Registration

To register a Slotsgem casino account, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. We serve players from Australia, Canada, Germany, Austria, New Zealand, Spain, Poland, Czech Republic, Portugal, Italy, Greece, Hungary, Finland and France, with localized versions in English, Deutsch, Espanol, Polski, Cesky, Portugues, Italiano, Ellinika, Magyar, Suomi and Francais. Separate geo versions exist for English (Australia), English (Canada), English (New Zealand) and Deutsch, each carrying its own currency, bonus amounts and jackpot pool.

You may only hold one account with us. Our Slotsgem casino login credentials are personal and must not be shared with any third party. We at SlotsGem reserve the right to verify your identity, age and address at any point, including before processing a withdrawal.

Account Currency and Payment Methods

We support EUR, USD, AUD, CAD, NZD and a wide range of other currencies, as well as cryptocurrencies including BTC, ETH, LTC, DOGE, USDT, XRP, TRX and ADA. Your account currency can only be changed after the first stage of the welcome bonus has been completed. Our accepted deposit methods include Visa, Mastercard, Neosurf, Paysafecard, Skrill, Neteller, eZeeWallet, Jeton, Google Pay, Apple Pay and Interac, along with major cryptocurrencies.

The minimum deposit is 10 EUR / 10 USD / 20 AUD / 20 CAD / 15 NZD, or the equivalent in another currency. A deposit bonus requires a minimum deposit that varies by promotion, generally starting from 30 AUD / 20 EUR / 20 USD. The minimum withdrawal is 10 EUR / 10 USD, except for wire transfer, where the payment provider requires at least 500 EUR/USD.

Our Games

At Slotsgem Casino, we offer more than 6,500 games, including over 5,000 slots and 1,000+ live dealer tables, supplied by over 100 providers such as NetEnt, Pragmatic Play, Play'n GO, Yggdrasil, Big Time Gaming, Hacksaw Gaming and Novomatic. Our SlotsGem pokies selection is extensive, and we also feature blackjack, roulette, baccarat, poker, video poker, jackpot games, bingo, keno, scratch cards, crash games, craps and dice, and game shows. The German version of our site also includes a sportsbook with pre-match and live betting; this is not available on the Australian or Canadian versions.

We maintain a dedicated progressive jackpot section, including Divine Fortune and Hall of Gods style titles, and all progressive jackpot winnings are paid out in full. Please note that jackpot games are excluded from bonus play entirely, table games and live dealer games do not contribute to wagering, and slots contribute 100% subject to a published exclusion list.

Welcome Bonus and Other Promotions

Our welcome package differs depending on your region. In Australia and Canada, we offer up to 10,000 AUD/CAD across three deposits, including an instant bonus round and up to 750 free spins, with a minimum deposit of 20 AUD/CAD on each stage. In Germany, we offer up to 1,450 EUR across four deposits with a minimum of 20 EUR per deposit, including 225 free spins and an instant bonus round. All of our Slotsgem casino bonus offers carry a x40 wagering requirement, real money is used before bonus money, and only one bonus may be active at a time.

The maximum bet while a bonus is active is 8 AUD / 5 EUR / 5 USD, or the equivalent; buying game features, including respins, counts toward this limit. Your bonus is cancelled automatically if the related balance falls to 0.05 EUR/USD/AUD or below, and requesting a withdrawal before wagering is complete will forfeit the bonus and any associated winnings. Players from Japan and Georgia are not eligible for any Slotsgem no deposit bonus or deposit-based bonus. The maximum winnings obtainable from cashback, comp points, tournament, deposit, VIP or weekly bonuses, excluding the welcome bonus, is 15,000 AUD / 10,000 EUR/USD; any excess will be forfeited prior to withdrawal and each case is reviewed within 14 working days.

No Deposit and App Bonuses

We provide a Slotsgem casino no deposit bonus of 10 free spins for installing our app, and a further 10 free spins for subscribing to push notifications. Our Friday reload bonus offers 150% up to 1,200 AUD/CAD or 750 EUR, plus 150 free spins. Any Slotsgem no deposit bonus codes we issue must be activated within 3 days, with 7 days to complete the x40 wagering requirement. The maximum withdrawal permitted from a no-deposit bonus is 75 AUD / 50 EUR / 50 USD, and your account must be fully verified, with a qualifying minimum deposit made, before such a withdrawal can be requested.

We allow one bonus per person, email address, browser, device and IP address. A bonus-to-wager ratio above 40% is treated as abuse of our promotional terms, and we reserve the right to cancel free spin winnings if the qualifying deposit has not been wagered at least three times, excluding table games.

VIP Club and Loyalty Program

Our VIP Club consists of 50 levels, which you enter automatically after your first deposit. You earn 1 comp point for every 10 EUR/USD, 16 CAD or 20 NZD wagered on slots; bets placed using bonus funds do not earn comp points. Comp points can be exchanged for bonus funds at a rate of 300 CP for 1 EUR/USD, or 2 CAD/NZD. Levels 1-9 reward free spins, while levels 10-50 reward cash prizes, all carrying x10 wagering, and funds obtained from exchanging comp points carry x5 wagering. Higher VIP status may unlock withdrawal limits above our standard thresholds.

Withdrawals and Processing Times

Our standard withdrawal limits are 4,000 EUR per day, 16,000 EUR/USD per week and 50,000 EUR per month, or the equivalent in another currency, unless a specific promotion states otherwise. Exceptions apply to players with elevated VIP status. Once your verification is complete, we process withdrawals within up to 3 days. E-wallet withdrawals are processed within 12 hours and credited instantly thereafter; cryptocurrency withdrawals are typically completed within 24 hours; card withdrawals may take up to 7 business days.

Responsible Gambling and Account Suspension

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. We reserve the right to suspend or close your account if we suspect fraud, bonus abuse, multiple accounts, or breach of these Terms and Conditions. Where your account currency has not yet been set, our maximum bet limit under an active bonus defaults to the equivalent of 5 EUR.

Customer Support

Our support team is available 24/7 via live chat, email at [email protected], and a contact form, in English, German, Austrian German, Polish, Czech, Italian and Hungarian. We do not currently offer phone support. If you experience any issue with your Slotsgem casino account, including your Slotsgem login, deposits or withdrawals, we encourage you to contact us promptly so we can assist you.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory, operational or promotional changes. Continued use of our services after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes affecting your Slotsgem casino experience.